Privacy policy

Privacy Policy

Last Updated: August 23, 2026

THINGS24 ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or make a purchase from our Shopify store.

By using our website or purchasing products from THINGS24, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect information such as:

Full name
Email address
Phone number
Shipping and billing address
Order and purchase details
Payment-related information required to process your order
Device and browser information
IP address
Website usage and browsing information
Any information you voluntarily provide when contacting our customer support

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, and improve our services.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Arrange delivery of purchased products
Process payments
Send order confirmations and shipping updates
Respond to customer service requests
Process returns, refunds, and exchanges
Prevent fraud and unauthorized transactions
Improve our website, products, and services
Understand how customers use our website
Send promotional communications where permitted and where you have provided the appropriate consent

3. Payment Information

Payments may be processed through third-party payment providers.

THINGS24 does not necessarily have direct access to or store your complete payment card details. Payment information may be processed and protected by the applicable payment provider according to its own privacy and security policies.

4. Sharing Your Information

We may share necessary information with trusted third parties that help us operate our business, including:

Shopify and service providers supporting our online store
Payment processors
Courier and delivery companies
Technology and website service providers
Analytics and advertising service providers, where applicable
Government authorities or law-enforcement agencies when legally required

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember customer preferences
Understand website traffic and usage
Improve website performance
Support advertising and marketing activities where applicable

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may contact you about products, offers, discounts, or other updates.

You may unsubscribe from promotional emails or messages at any time by following the unsubscribe instructions provided in the communication or by contacting us at:

supportcase24@gmail.com

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfill your order.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services
Complete transactions
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with applicable legal and regulatory requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

To exercise an applicable privacy right, contact us at:

supportcase24@gmail.com

We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

THINGS24 is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us at supportcase24@gmail.com so that we can review and take appropriate action.