Refund policy
Based on what you provided, I’d recommend making the policy clear that returns are accepted within 2 days, the customer pays return shipping, and approved refunds are issued as store credit.
Return & Refund Policy
Last Updated: August 23, 2026
Thank you for shopping with THINGS24. We want you to have a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
1. Return Period
We accept eligible return requests within 2 days of delivery.
To be eligible for a return, the product must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all original accessories, components, and items supplied with the product.
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Not show signs of damage, misuse, or alteration.
Returns requested after 2 days from delivery may not be accepted.
2. Return Shipping
The customer is responsible for the cost of return shipping.
We recommend using a reliable shipping service with tracking, as THINGS24 cannot be responsible for return packages that are lost or damaged while being shipped back to us.
3. Refunds
Once we receive and inspect the returned product, we will determine whether it meets our return requirements.
If the return is approved, the refund will be provided as store credit.
Store credit will generally be issued within 7 days after the returned product has been received and approved.
Store credit cannot be exchanged for cash or transferred to another person unless required by applicable law.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and clear photographs/videos showing the issue.
We will review the issue and, where appropriate, provide a suitable resolution.
5. Non-Returnable Products
Products that have been used, damaged through misuse, altered, or returned without their original packaging may not be eligible for return.
6. Order Cancellation
Customers may request cancellation before the order has been shipped.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the return procedure described in this policy, provided the product is eligible for return.
To request a cancellation, contact us as soon as possible at:
7. How to Request a Return
To request a return, please contact:
Email: supportcase24@gmail.com
Please provide:
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Your order number
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The product name
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Reason for the return
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Photos/videos where applicable
Our support team will provide further instructions if your return request is eligible.
8. Contact Us
If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:
THINGS24
Email: supportcase24@gmail.com
Country: India
THINGS24 reserves the right to refuse returns that do not meet the requirements of this policy, subject to applicable Indian laws and consumer-protection requirements.