Shipping policy
Shipping Policy
Last Updated: August 23, 2026
Thank you for shopping with THINGS24. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Shipping Locations
THINGS24 currently ships orders within India only.
We do not currently offer international shipping.
2. Order Processing
Orders are generally processed and dispatched within 1–2 business days after the order is successfully placed.
Orders may take additional time to process during holidays, sales, promotions, or periods of unusually high order volume.
3. Delivery Time
After dispatch, orders are generally delivered within approximately 3–7 business days.
Delivery times may vary depending on:
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Customer's location
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Courier availability
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Weather conditions
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Public holidays
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High-volume periods
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Unforeseen circumstances
The estimated delivery period is not a guaranteed delivery date.
4. Shipping Charges
Free shipping is currently available on orders delivered within India.
Any applicable shipping charges, if introduced in the future, will be clearly displayed during checkout before the order is completed.
5. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and locations.
COD availability may depend on the customer's delivery address, order value, courier service, and other applicable conditions.
6. Order Tracking
Once your order has been dispatched, we will provide tracking information where available.
You can use the tracking information to monitor the status of your shipment.
If you have not received tracking information or need assistance with your delivery, please contact us at:
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, PIN code, and other required information.
THINGS24 is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
8. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather, natural events, public holidays, transportation disruptions, or other unforeseen circumstances.
If your order is significantly delayed, please contact us at supportcase24@gmail.com, and we will assist you in checking the shipment status.
9. Failed Delivery
If a courier is unable to deliver an order because the customer is unavailable, provides an incorrect address, does not respond to the courier, or otherwise prevents delivery, the courier may attempt re-delivery or return the package according to its procedures.
Additional delivery arrangements may be required in certain circumstances.
10. Lost or Damaged Shipments
If your package appears to be lost, damaged, or has not been delivered within a reasonable period, please contact us at:
We will work with the relevant courier service to investigate the shipment and determine the appropriate resolution.
11. Contact Us
For questions regarding shipping or delivery, please contact:
THINGS24
Email: supportcase24@gmail.com
Shipping: India only
Processing Time: 1–2 business days
Estimated Delivery: 3–7 business days
Shipping Fee: Free
COD: Available